Every organization strives hard to meet the expectations of the customers and how best they deliver the service to its customers.
The top 3 traits that companies expected customer care executives to adopt to navigate during this pandemic situation.
Expertise: The expertise instilled in the customer care executives will result in exceeding the expectations of the customers
Empathy: Being empathetic towards the customers will increase the trust factor. When the customer care executive listens to customers, and their problem is solved, the training provided is following the standard practice.
Speed: Settlement of an issue and the swiftness in doing the same.
While preparing your resume, ensure you list these traits under the Skill section, which are stipulated as expectations out of a customer care executive.
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